TERMS AND CONDITIONS

This notice contains the terms and legal conditions that govern the web site loritalia.com. Users of this site accept and agree to respect all the conditions included in this declaration. The access and the use of this site is personal only and it’s not allowed to users that not accept these terms. The visualization of www.loritalia.com web site provides clients with product information and the possibility to purchase merchandise. Entering this web site users and LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F. agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the site. LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F. declines every responsibility that, due to a particular computer configuration or to malfunction, the colors of the products appear to be slightly different from the original. LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F. declines any responsibility from eventual damages, viruses or risks that the users may incur during the use of the site. LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F. does not offer any guaranty that the information published on its own web site is in conformity with the laws of the client’s competent jurisdiction. Items featured on the web site reflect the actual availability of the item in color and sizes. If for any reason the item ordered is not available or if the order cannot be processed as per the client’s request. LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F. reserves the right to decline an order in the event that Banca Carim bank does not receive verification from the client’s bank. It is at the sole discretion of LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F. to reserve the right to decline, to process and/or to ship an order and/or offer service to anyone at any time. The products on sale on the web site loritalia.com are destinated to the “FINAL CUSTOMER”. By final costumer, LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F. intends person or people who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at the Site. Therefore, LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F. invites Users who may not be considered a “Final Customer” to refrain both from attempting to establish business relations with LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F. nor to use accounts of third parties to forward purchase orders relative to the merchandise on sale.

In regard to the commercial policy described above, LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F. reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies. Please note that backorder facility is not available. Any order including item not available, will be cancelled and the Client promptly refunded.

All Clients who enter into a commercial relationship with LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F. by placing an order, must have the item delivered. If at any time, a Client refuses the delivery or requests a return to sender all extra shipments and any import fees will be deducted from any eventual reimbursement.

To place orders at the Site, Clients must:

  • Be 18 years or older
  • Be eligible to enter legally binding contracts
  • Be competent to enter legally binding contracts
  • Have a valid e-mail address
  • Have a valid Credit Card for authorization and payment, or a bank deposit, or a Paypal verified account

Special Import Requirements for United States residents:

Clients in the United States must have a Social Security Number or NON US CITIZEN Import Number called a CPB – Customs Border Protection – assigned number to properly import goods and pay import fees to the US Government Custom’s Agency. The process to obtain a CBP assigned import number generally takes 10 business days. For more information please visit the US Customs Border Protection Official Site: http://www.cbp.gov/

All orders from the Site will be subject to import fees outside of the European Community and it is the sole responsibility of the Client to comply with import regulations and pay import fees.

If the package is not successfully delivered to the Client’s address as per the Site commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.
Do not make community exports or transfers, loritalia.com send his items only to private customer (b2c business to consumer) not business to business.

ORDERS

Clients place orders on line Credit Card details to a protected online banking system provided by Banca Carim. Please visit www.bancacarim.it for complete information regarding Banca Carim. loritalia.com Clients are guaranteed maximum Credit Card security because all transactions are processed by our bank.

loritalia.com CUSTOMER SERVICE AGENTS WILL NOT ASK FOR NOR ACCEPT CREDIT CARD NUMBERS AND/OR EXPIRATION DATES.

loritalia.com recommends Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by MasterCard. For more information, please visit www.visa.com or www.mastercard.com

CREDIT CARD CHARGES

If there are sufficient funds and the account is valid, the order will be processed by Banca Carim. Credit cards are debited upon order placement for both available merchandise and Pre-order items though shipment will be later in the season when the merchandise arrives.

First-Time Client

PAYPAL PAYMENT: new Clients can pay with a Verified Paypal Account for immediate shipping. LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F. will only ship to the Verified Paypal Account Address.

CREDIT CARD PAYMENT: LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F. will request Banca Carim to contact the Client’s bank for approval of the charges. This verification process will delay immediate shipping. LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F. also reserves the right to ship the order only to the Billing Address.

Credit Card Currency

Credit Cards will be debited in Euro, and thus, due to exchange rates, the final price will be calculated in the applicable exchange rate the day the Credit Card company processes the transaction.

BANK WIRE TRANSFER: loritalia.com accepts Bank Wire Transfer as a method of payment. Selecting Bank Wire Transfer as a method of payment is only a request . The merchandise is not held for the Client at this time. Upon receipt the request, Customer Service will send LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F.’s bank information. Items will only be set aside after receiving a scan or fax of the bank transaction within 48 hours. Merchandise will be shipped once the funds have reached LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F.’s bank account. If the scan or fax of the bank transaction is not received within 48 hours of the request, the order will be cancel.

We remind our Clients in Russia that due to Russian Custom’s procedures, loritalia.com accepts Bank Wire Transfer as the sole method of payment.

VAT EXEMPTION

Product prices published on the web site loritalia.com reflect the actual retail price of the goods. Orders shipped outside of the European Economic Community are exempt from Italian Valued Added Tax. By default, product prices published on this Site are Italian VAT included until you proceed to check-out with your order. The VAT are then calculated according to your shipping destination and itemized on the Order Summary page.

Please be reminded that shipments destined outside of the European Community are subject to import fees (DDU Deliver Duties Unpaid) based on the Client’s home country regulations. Payment of these DDU fees is the sole responsibility of the Client.

Shipments to the UNITED STATES – please note:

The US Government Custom’s Agency requires a Social Security Number or NON US Citizen Import Number – CBP Customs Border Protection Assigned Number. The process to obtain a CBP assigned import number generally takes 10 business days. For More information: www.cbp.gov/

SHIPMENTS THAT DO NOT CLEAR CUSTOM’S SUCCESSFULLY IN THE CLIENT’S HOME COUNTRY DUE TO THE NON-COMPLIANCE OF IMPORT REGULATIONS RISK BEING RETURNED TO ITALY AT THE CLIENT’S EXPENSE. ALL RE-IMPORT FEES ASSESSED TO PACKAGES RETURNING TO ITALY AND THE COST OF THE RETURN SHIPMENT WILL BE DEDUCTED FROM ANY EVENTUAL REIMBURSEMENT.

Clients can obtain their orders status by sending an e-mail to info@loritalia.com
SHIPMENTS INFORMATION
loritalia.com ships worldwide, only with prestigious courier DHL. Please note that couriers will not deliver to P.O. Boxes, or personal mailboxes.

We only ship to one address for order, so we cannot ship a single order to multiple addresses.

LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F. reserves the right not to ship packages to any address that it feel may be suspect. If you have enquiries regarding this matters, please fill free to contact info@loritalia.com

Orders are shipped from LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F. in Italy, from Monday to Friday from 9:00 a.m. to 7:30 p.m., local time. Orders placed from Friday evening until Monday morning will be processed on Monday morning. Orders for available merchandise, based on the confirmation of the availability of the merchandise and verification of the Bank Transaction, are shipped on the first weekday after order placement. Credit Cards are debited the date of shipment.

loritalia.com shipments are insured against theft and accidental damage at no additional cost to the client. Once the shipment reaches the destination, the goods are no longer covered by the insurance. Upon delivery, Clients are asked to inspect the box carefully BEFORE placing a signature for the receipt of the merchandise. loritalia.com boxes are carefully taped in white strong paper box with official LOR (Laboratorio Ornitologico Reggiano) s.n.c. di Figurella S. e Giobbi F. logotype printed on the side and official Antonia adhesive tape around the entire box.
WE DO NOT SHIP LIQUIDS IN REGIONS EXTRA EEC.

RETURN POLICY

The customer can exercise the right of withdrawal within 14 days of receipt of the goods by registered letter with acknowledgment of receipt in which manifests such right. And ‘possible to send notice of cancellation by fax to the number 0522 875627 which must however be acknowledged within 48 hours of the recommended.
The right of withdrawal is excluded for the purchase of goods tailored or customized according to customer specifications or which by their nature can not be returned or are liable to deteriorate or expire rapidly.
The right of withdrawal, even if the lack of original packaging, the absence of integral elements of the product or in the case of its damage.
The costs for the delivery of the goods will be borne by the customer, the repayment of the order will take place within 30 days of receipt of goods by the same method of payment used by the customer in the process of completing the order.